Refund policy

At WE ARE MARO we work with leather by hand. Every piece is unique and may show slight variations in tone, texture or finish compared to the photos. These come from the handmade process and the material itself, and are not considered defects.

One of one pieces
Because many of our cases are unique, handmade pieces, we don't accept returns for change of mind once the purchase is complete. As they are limited and can't be repeated, we can't restock them or send an identical replacement.

Manufacturing defects
If your order arrives with a manufacturing defect or was damaged in transit, email us at hello.wearemaro@gmail.com within 48 hours of delivery, with photos of the issue. We'll look at each case individually and offer a solution: repair, partial discount or refund, as appropriate.

Wrong orders and cancellations
If you spot a mistake in your order (model, address, etc.), write to us within the first few hours after purchase. If the order hasn't been prepared yet, we'll do our best to change it.